ඉස්කෝලය.lk

As a Head of Training & Quality Assurance at a leading BPO organization, Accomplished Customer Service Professional, Certified Trainer and, High Performance Corporate Coach within the Telecommunication, Tourism, Banking & Finance, Insurance, Fast Food, Health care, Auto mobile, Transportation, Digital Marketing, Trading and Retail sector in local & foreign market context, my work spans companies and business units at varying stages of growth from small scale to multinational organizations Over 10 years of Corporate Experience Possesses good theoretical knowledge and practical working experience in many fields such as Business , Management, Operations Management, Marketing, Finance Management, HR Management and Business Planning -Six Sigma Green Belt – Asian Aviation Center -International Diploma for Quality & Productivity Improvement – Asian Aviation Center -Certified Trainer – LSA, SL (Sri Lanka ) -Master’s In business administration (UK)- Cardiff Metropolitan University -BA (Hons) Management Degree (UK) - Robert Gordon University UK -Charted Institute of Management Accounting (CIMA) -Certification in Human Resource Management (CCHRM) – Charted Institute of Personal Management ( CIPM ) -Certification in Professional Email Writing – Life Skill Academy -Certification in Management Counselling - Life Skill Academy -REACH Program - Leadership Development / Communication Development / Presentation Skill Development (HSBC - HDPL) In my latest, High Performance Business Mastermind Programs & decision making, I showcase how your objectives are outperformed with the right blend of task allocation and individual supervision to reach 150% performance enhancement. Managing extensive commercial roles and conducting training programs in respect of end customer satisfaction and operations excellence, employee transformation created an enhanced focus in terms of work plans to be developed with the aim of achieving sustainable corporate objectives with human skill and attitude development.  Human beings are complicated aspects of emotions. The whole decision-making process first connects with the emotional stability of a person. Making human respect, proper acknowledgements, motivation and being empathize would be the key in the process of getting them connected in an efficient and effective manner to achieve organizational and personal objectives.